FAQ (Frequently Asked Questions)

 

How do I activate my citypass?


By holding it up to the appropriate card-reader upon first use. The card is valid for 24, 48 or 72 consecutive hours. For example, if you scan a 24 hour pass at 2pm on a Friday, it will be valid until 1:59pm on Saturday.

Can I use my citypass for the park and ride?


Yes. At the entrance, scan your card on the reader to open the barrier, and the same action is required when leaving the car park. The Park and Ride car parks are open from 5am to 1am.

Is it possible to visit the same attraction several times?


No, you may only access each attraction included in your CityPass once.

How do I enjoy the aforementioned special offers?


You will receive a preferential price upon presentation of your card.

Does the 72 hour citypass have more advantages?


Yes, it allows you to visit the surroundings of Bordeaux with free or cheaper tours of emblematic sites outside of the city centre. Transport is not included.

Is there a different price for children, students or senior citizens?


No, the 3 CityPass options have a set price and are reserved for individual customers.

My trip has been cancelled; can I get my money back?


No, you can keep your card and use it another time before the end of the year or give it to a friend or relative to enjoy.

If my citypass is lost or stolen, can I replace it?


No, in case of loss, theft, misuse or lack of use of the card it can be neither replaced nor reimbursed. If your card should happen not to work at any of our partners (strike, closure due to unforeseen circumstances, etc.) the Bordeaux Tourist Office cannot be held responsible.