FAQ (Frequently Asked Questions)


How do I activate my citypass?

By holding it up to the appropriate card-reader upon first use. The card is valid for 24, 48 or 72 consecutive hours. For example, if you scan a 24 hour pass at 2pm on a Friday, it will be valid until 1:59pm on Saturday.

For how long is my card valid?


As long as the card is not activated, it is valid until 31 December 2020. The card expires after this
date. Remember to use the card before the end of the year!

Can I use my citypass for the park and ride?

Yes. At the entrance, scan your card on the reader to open the barrier, and the same action is required when leaving the car park. The Park and Ride car parks are open from 5am to 1am.

Is it possible to visit the same attraction several times?

No, you may only access each attraction included in your CityPass once.

How do I enjoy the aforementioned special offers?

You will receive a preferential price upon presentation of your card.

Are the attractions open to the public throughout the year?

Some close during winter. In order to avoid disappointment, we advise you to check the opening hours on our website.

Does the 72 hour citypass have more advantages?

Yes, it allows you to visit the surroundings of Bordeaux with free or cheaper tours of emblematic sites outside of the city centre. Transport is not included.

Is there a different price for children, students or senior citizens?

No, the 3 CityPass options have a set price and are reserved for individual customers.

After buying online, where do I collect my CityPass?

You can pick up your CityPass at any of the Bordeaux Tourist Office welcome desks upon presentation of the voucher (see the opening hours of welcome desks).

My trip has been cancelled; can I get my money back?

No, you can keep your card and use it another time before the end of the year or give it to a friend or relative to enjoy.

If my citypass is lost or stolen, can I replace it?

No, in case of loss, theft, misuse or lack of use of the card it can be neither replaced nor reimbursed. If your card should happen not to work at any of our partners (strike, closure due to unforeseen circumstances, etc.) the Bordeaux Tourist Office cannot be held responsible.