FAQ (Frequently Asked Questions)

What is included in the Bordeaux citypass?

  • La Cité du Vin
  • Les Bassins des Lumières
  • Unlimited access to tram, bus, river shuttle for 24, 48 or 72 consecutive hours
  • 15 museums and monuments
  • 1 Bordeaux city tour

How do I activate my citypass?

By holding it up to the appropriate card-reader upon first use. The card is valid for 24, 48 or 72 consecutive hours. For example, if you scan a 24 hour pass at 2pm, it will be valid until 1:59pm the next day.

For how long is my card valid?

As long as the card is not activated, it is still valid. The voucher received during an online purchase is not a citypass. This is the proof required to show in order to collect the card.

After buying online, where do I collect my CityPass?

You can pick up your CityPass at the Bordeaux Tourist Office welcome desks upon presentation of the voucher (12 cours du 30 juillet).

Can I use my citypass for the park and ride?

Yes. At the entrance, scan your card on the reader to open the barrier, and the same action is required when leaving the car park. The Park and Ride car parks are open from 5am to 1am.

Is it possible to visit the same attraction several times?

No, you may only access each attraction included in your CityPass once.

How do I enjoy the aforementioned special offers?

You will receive a preferential price upon presentation of your card.

Are the attractions open to the public throughout the year?

Some close during winter. In order to avoid disappointment, we advise you to check the opening hours on website.

Is there a different price for children ?

Yes there is a Bordeaux CityPass Junior (6-17 years old) with the same advantages.

My trip has been cancelled; can I get my money back?

No, you can keep your card and use it another time before the end of the year or give it to a friend or relative to enjoy.

If my citypass is lost or stolen, can I replace it?

No, in case of loss, theft, misuse or lack of use of the card it can be neither replaced nor reimbursed. If your card should happen not to work at any of our partners (strike, closure due to unforeseen circumstances, etc.) the Bordeaux Tourist Office cannot be held responsible.