Bordeaux Tourist Office partner

Bordeaux Tourism & Conventions

The Tourist Office is at your disposal 7 days 7 to advise you, refer, offer tours and guided tours. Do not hesitate to contact us, it is with pleasure that we will discover the heritage and the vineyards of Bordeaux.

Ecocertified partner

Bordeaux Tourism & Conventions has the following certifications for its sustainable management: Accueil Vélo, Tourism and handicap and ISO 20121.

They had this experience with Bordeaux Tourism & Conventions

C
Bordeaux Walking Tour
Carlos Lopes Tenreiro 06/13/2025
Very disappointing. The english knowledge of pir guide was limited. The guide was German and she struggled to find the right words in english. Very limited knowledge about Bordeaux history, could not express herself well and could hardly answer any questions asked.
C
Couldn't hear a thing!
Chris H 06/12/2025
We were really looking forward to this walking tour, but unfortunately, it fell short of expectations. Our guide seemed knowledgeable and kind, but she was so soft-spoken that most of the group could barely hear her. She often stopped in noisy or crowded spots—next to a tram, or near other large groups—which made it even harder to follow along. She also answered individual questions without repeating the information for the rest of us, which left much of the group out of the loop. As we passed another French-speaking Bordeaux walking tour, we noticed how much more engaging and audible their guide was—it really highlighted the contrast. Our tour ended up running 30 minutes over the scheduled two hours, and we still didn’t feel like we gained a clear sense of the city or its history. For a paid tour, we expected a more professional and engaging experience. This might be more understandable on a free tour, but paying guests deserve guides who are well-vetted and trained to engage with a group effectively. Overall, it was a disappointing experience.

Answer from Monsieur l'Office de Tourisme et des Congrès de Bordeaux Métropole

Hello Chris, Thank you for taking the time to share your thoughts on this service. We are sorry to hear that the tour did not suit you, and we will pass on your feedback to the relevant department in order to improve the quality of our tours. We hope to welcome you again soon. Yours sincerely, The Bordeaux Metropole Tourist Office reception team
S
A very useful and educational trip. Both the guides were excellent, and I would like to give particular mention to the guide at the vineyard who's standard of English made the visit, as the explanation of the wine making process was very complicated. I
Sandra Birtley 06/11/2025
I liked the friendly and open way the wine-making process was explained and the educational nature of the tour of the vineyard. There were no problems with booking or during the trip and I would recommend it to friends.
F
Très intéressant
FRANCOIS GAGNON 06/09/2025
Le guide connaît son histoire, et le rend très bien. Beaucoup de détails intéressants sur l’aspect commercial de Bordeaux qui était une plaque tournantes du sucre aussi. Traiteur des fourrures du Canada. Je recommande sans hésiter.
J
Not recommended
joan stanton 06/08/2025
The driver was excellent. The van was spotless clean.Our guide was very good and attentive. All those 3 items met expectation. Now the part that was very disappointing. The wine tasting experience itself. We visited 2 chateau. The latter was significantly more beautiful than the first. The persons who guided our tastings were ok. I was not overly impressed with the knowledge or gentility of either. But the worst part was the wines...the first place presented 2 red wines . One bottle sold for $12.00 and the other for $17. They tasted worst than wines I could have bought at TraderJoes for $10. The tannin bitter after taste was so strong. There was no explanation that you could discard the wine in some " cans" for discard. Then no new glasses were offered for the second tasting which then ofcourse was mixed. The second chateau, s tasting was only slightly better. Again no explanation on where to discard wine. Very poorly done. I have been to tastings in CA in Oregon in Italy in Spain and many in France including Champagne and Burgundy. This was the worst tasting . I was so disappointed. I was prepared to buy and ship bottles back to the U.S. Why would you have us taste bottles at $12 and $17. The second chateau the bottles were retained at 15 and 19. Why would I ever ship wine of such low quality? In Burgundy I was happy to ship bottles that were $50 each. They were that good and that unique. Perhaps you need to classify the tours as avg wine served under $20. And tours that serve wines between 25 and 50 etc. Very disappointed in the quality of the tastings themselves

Answer from Office de Tourisme et des Congrès de Bordeaux Métropole

Dear Joan, I'm sorry you were disappointed with our Châteaux & Terroirs tour. Our tour aims to be accessible to everyone, which is why we promote a variety of different Châteaux, some of them family-run, with bottles of wine at affordable prices. However, I note your suggestion and thank you for it. If you come back to our region, don't hesitate to ask for a private tour that will meet your requirements. Best regards,
T
Commentary
Tim Bracher 06/05/2025
This was a good overall experience, although for English only speakers it was a bit difficult at times understanding the commentary at the two wineries

Answer from Office de Tourisme et des Congrès de Bordeaux Métropole

Dear Tim, We thank you for your feedback. Regarding the complexity of the commentary at the wineries, we sent your impressions to the service in charge to improve the quality of this tour in the future. However, we are pleased that you enjoyed this excursion and are looking forward to seeing you here again. Best regards, The Bordeaux Métropole Tourist Office team